Stay on top of every guest conversation. Without reading every message.
WhatsApp, email, Booking, Airbnb — Acomu brings them into one inbox and answers routine questions instantly, using only your property's information. The moment something falls outside it, your team gets the conversation — with a recap and full context.
Built on conversations with 30+ hospitality operators across Spain
María · Room 12
WhatsApp · arriving Friday
Couple, 3 nights, arriving late on Friday. Late check-in resolved; accessibility request handed over.
The pain isn't one big task. It's thirty small ones.
A WhatsApp here, a Booking message there, an email answered from someone's phone on their day off. Context scatters across channels, replies depend on who's on shift, and guests end up asking twice.
One inbox. Instant answers. People where it matters.
Acomu centralizes every conversation, answers what your own information covers — in your tone — and recaps every thread. Anything it can't answer goes to your team, not to a guess. Safe automation is the design.
Automation that knows when to stop
Operators told us the question is no longer 'AI, yes or no?' — it's 'AI, with what supervision?'. Our answer: it only says what your knowledge supports, and hands over the rest.
It answers what it knows
Routine questions — check-in, parking, breakfast — answered on the spot, always from your property's own information.
It hands over when it doesn't
If the answer isn't in your knowledge base, it doesn't improvise: your team gets the conversation with a recap and full context.
Your team stays in charge
Follow every thread at a glance with recaps, and step in or take over whenever you want.
Built for how small teams actually work
One shared inbox; each role takes what it needs from it.
Owners & general managers
Stay in the loop across every property without being the bottleneck — step in only when it matters.
Front desk & operations
Recaps let anyone pick up a thread mid-stay without asking around or scrolling for context.
Revenue & marketing
Upsell moments — late check-out, upgrades, experiences — surfaced while the guest is already asking.
What's inside
The pieces that turn scattered messages into well-looked-after guests.
One inbox, full history
WhatsApp and email conversations tied to each reservation, so the whole story is always in one place.
Safe auto-replies & recaps
Routine questions answered instantly in your tone — never beyond what your information supports — and every thread recapped.
Review intelligence
What guests praise and what they complain about — cleanliness, staff, location — across Google, Booking and TripAdvisor.
Upselling that feels like service
Late check-out, upgrades and experiences suggested at the moment the guest is receptive — never a mass blast.
Privacy First
Guest data is encrypted and stored securely. We never share your guest information with third parties.
Tenant Isolation
Complete data isolation between organizations. Your data is yours alone, with enterprise-grade security.
Human Handoff
Guests can always request to speak with a staff member. Seamless handoff from AI to human when needed.
We're building Acomu with operators like you
Book a 20-minute call and bring your real channels. We'll show you how Acomu fits your day-to-day — and you tell us where it doesn't. That's the deal.