Every conversation in your hotel's voice. Without being the bottleneck.
WhatsApp, email, Booking and TripAdvisor in one inbox. Acomu answers routine questions instantly from your property knowledge and hands off to your team what needs judgment — with a full summary and context.
Based on conversations with 30+ hospitality operators across Spain
Laura · Room 8
WhatsApp · arriving Friday
Couple, anniversary, arrival 7:30 PM Friday. Late check-out request for Sunday.
Context gets lost across channels
A WhatsApp here, a Booking message there, an email answered from your phone. Arrival time sits in one thread, preferences in another, and upsell depends on who's on shift.
One inbox. Your tone. Human supervision.
Acomu centralises every conversation, replies from your hotel's knowledge and summarises each thread. What needs judgment — special requests, upsells, complaints — goes to your team with full context.
Supervised AI, not autopilot
Every reply comes from your knowledge base. Your team reviews before sending when the situation calls for it.
Answers what it knows
Check-in, parking, breakfast and policies answered instantly, always from your property information.
Hands off what it doesn't
Special requests, complaints or out-of-policy situations: your team gets the thread with summary and context.
Your team stays in control
Review drafts, approve upsell offers and personalise before the guest receives the reply.
Built for high-touch teams
One shared inbox; each role steps in when it matters.
Owners and GMs
Visibility across all conversations without answering every WhatsApp personally.
Front desk and guest experience
Pick up any thread instantly with a summary — no digging through history.
Revenue and marketing
Spot upsell moments — late check-out, upgrades, experiences — when the guest is already asking.
What's included for your boutique hotel
The pieces that turn scattered messages into well-served guests.
One inbox, full history
WhatsApp, email and OTAs linked to each reservation, with the full conversation in one place.
Replies in your tone
Drafts that sound like your hotel — never beyond what your information supports.
Review intelligence
What guests praise and criticise on Google, Booking and TripAdvisor.
Guest goals
Collect arrival time, manage late check-out and capture preferences — pillow type, diet, celebrations — with your team's supervision.
Privacy First
Guest data is encrypted and stored securely. We never share your guest information with third parties.
Tenant Isolation
Complete data isolation between organizations. Your data is yours alone, with enterprise-grade security.
Human Handoff
Guests can always request to speak with a staff member. Seamless handoff from AI to human when needed.
See how it fits your hotel
Book a 20-minute demo with your real channels. We'll walk through the full flow and answer your questions.