Guest communication for hospitality operators in Spain
Acomu recaps conversations, responds faster and spots relevant opportunities — with your team always in control. WhatsApp, email and OTAs in one inbox.
Based on research with 30+ operators across Spain
María · Room 12
WhatsApp · arriving Friday
Couple, 3 nights, late Friday arrival. Late check-in handled; accessibility request escalated.
For every type of accommodation
Pick your segment and see how Acomu fits your daily operations.
Boutique hotels
One inbox for WhatsApp, email and OTAs — with the personal touch your guests expect.
Chains and groups
Central visibility and shared protocols without losing local control at each property.
Vacation rentals
Manage multiple properties from one place, with booking context in every conversation.
Campgrounds
Answer arrival, pitch and service questions without depending on who's on shift.
Hostels
Serve multi-channel travellers with a small team and recaps anyone can pick up.
Everything you need to manage guest communication
Four pillars that turn scattered messages into well-served guests.
Unified inbox
WhatsApp, email, Booking, Airbnb and booking context in one place. No app-switching or lost threads.
Safe auto-replies and recaps
Routine questions answered instantly in your tone and only from your information. Every thread summarised so your team can pick up without digging.
Assistant goals
Define what you want the assistant to help achieve in each conversation. Your team approves before anything is sent.
See assistant goalsContextual upselling
Late check-out, upgrades and experiences suggested when the guest is already asking. Your team approves every offer — not mass campaigns.
Hospitality Report 2026
Based on research with 30+ operators across Spain. See how hospitality professionals manage guest communication and the role of AI with human oversight.
42.4% of surveyed operators trust AI when human supervision is in place.
Privacy First
Guest data is encrypted and stored securely. We never share your guest information with third parties.
Tenant Isolation
Complete data isolation between organizations. Your data is yours alone, with enterprise-grade security.
Human Handoff
Guests can always request to speak with a staff member. Seamless handoff from AI to human when needed.
Frequently asked questions
Does the AI send messages without human review?
No. Acomu auto-replies only what your knowledge base covers. Every reply can be reviewed, edited or sent manually. If the answer isn't in your information, the conversation goes to your team with a recap and full context.
Which channels does Acomu integrate?
WhatsApp, email and OTA messages from Booking.com and Airbnb, centralised in one inbox with full guest and booking history.
Does it work with multiple properties?
Yes. Acomu lets you manage multiple properties from one account, with data isolation between organisations and central visibility for teams running several properties.
How is the assistant configured?
Through guided setup: connect your channels, define your property knowledge base and set assistant goals. Your team supervises every interaction from day one.
Does Acomu replace my front-desk team?
No. Acomu frees your team from repetitive questions so they focus on what matters. Human handoff is built in: when the AI doesn't have the answer, a person takes over.
How does it handle Booking and Airbnb conversations?
OTA messages arrive in the same inbox as WhatsApp and email, with booking context visible. Your team replies from one place without switching platforms.
Ready to centralise guest communication?
Three steps to get started with Acomu.
See a demo
Book a 20-minute call and bring your real channels. We'll show you how Acomu fits your day-to-day.
Guided setup
Connect your channels, define your knowledge base and set assistant goals with our team.
First conversations
Your team supervises every interaction from day one. Safe replies, recaps and human handoff when needed.