The same service standard at every property
WhatsApp, email, Booking and Expedia centralised per property and per group. Acomu drafts replies aligned to your tone guide and hands off exceptions to the local team with full context.
Based on conversations with 30+ hospitality operators across Spain
Carlos · Booking #4821
Booking.com · Madrid hotel
Returning guest, quiet room, Thursday 2:00 PM. Parking and spa booked.
Every hotel replies differently
Tone varies between properties, context doesn't travel when guests switch hotels, and headquarters can't see conversation quality without manual audits.
Brand standard with local control
Acomu applies your tone guide at each property, centralises multi-channel conversations and lets regional managers audit quality without reading every thread.
AI aligned to your brand
Consistent drafts across all properties. Local teams approve exceptions and special situations.
Apply your tone guide
Every draft follows group standards and each property's specific FAQs.
Escalate with supervision
Complaints, VIPs and out-of-policy requests are flagged for immediate local team intervention.
Audit without reading everything
Summaries and quality signals for leadership and guest experience to review patterns, not entire threads.
For multi-property teams
Centralised configuration, local operation.
Director of operations
Conversation quality visibility across all properties from a single dashboard.
Property managers
Approve exceptions and personalise replies while maintaining group standards.
Regional guest experience
Spot complaint patterns, upsell opportunities and tone deviations across hotels.
What's included for your chain
Consistent communication at scale, with per-property control.
Multi-property from one account
Each hotel with its own configuration — knowledge, tone and upsell catalogue — under one group.
Brand-standard drafts
Replies aligned to your tone guide, with property-specific FAQs.
Review intelligence
Sentiment and trends per property and at group level on Google, Booking and TripAdvisor.
Guest goals
Standardise arrival time collection, apply group upsells — spa, parking, breakfast — and route complaints or VIPs to the right team.
Privacy First
Guest data is encrypted and stored securely. We never share your guest information with third parties.
Tenant Isolation
Complete data isolation between organizations. Your data is yours alone, with enterprise-grade security.
Human Handoff
Guests can always request to speak with a staff member. Seamless handoff from AI to human when needed.
Standardise service across your group
Book a demo and we'll review together how it fits your multi-property operation.