For hostels and guesthouses

Serve every guest without leaving reception

WhatsApp, Booking and email in one inbox. Acomu drafts replies in your hostel's tone — warm and personal — and you decide what gets sent.

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Based on conversations with 30+ hospitality operators across Spain

Sale confirmed
A

Ana · Room 3

WhatsApp · active stay

AI recap

Breakfast and Sunday luggage storage. Takeaway breakfast booked.

Hi María! What time is breakfast tomorrow? And if we leave at 1 PM on Sunday, can we leave our backpacks?
Acomu · auto-reply
Hi Ana! Breakfast is 8:00 to 10:30 AM on the ground floor. About your backpacks on Sunday — I'll confirm in a moment.
Acomu · auto-reply
Of course, Ana! Luggage storage until 6:00 PM confirmed, at no charge — when you leave, drop them at reception and we'll give you a tag.
Perfect, thanks María.
Do you have takeaway breakfast tomorrow?
Acomu · auto-reply
Yes — sandwich, fruit and coffee for €5. Shall I add two?
Yes, two takeaway breakfasts please, thanks.
Acomu · auto-reply
Two takeaway breakfasts booked (€10). We'll have them ready at reception at 8:00 AM.

One person, every role

WhatsApp interrupts check-in, the same Wi-Fi and breakfast questions break your focus, and a generic auto-reply breaks the warmth your guests expect.

WhatsAppBooking.comGoogleEmail
One inbox

Personal drafts, full control

Acomu drafts in your hostel's tone and summarises each thread. You review, personalise and send — or let approved replies go out automatically.

Your tone, your control

Drafts that sound like your hostel, not a call centre.

1

Answer the repetitive

Wi-Fi, breakfast, schedules and rules answered instantly from your FAQs.

2

Collect arrival time

When reception is unmanned, Acomu collects the ETA and prepares access instructions.

3

You personalise

Review the tone, adjust details and send — or configure auto-send for approved replies.

Every message goes through your review when configured that way — nothing goes out without your approval.

For family-run hostels

Few resources, lots of warmth.

Owners and managers

Handle WhatsApp without abandoning reception — drafts ready to review.

Reception

Pick up threads with summaries between check-ins, without losing the personal connection with each guest.

Operations

Coordinate luggage storage, late check-out and special requests with full context.

What's included for your hostel

Warm communication without enterprise complexity.

WhatsApp first

Your primary channel unified with Booking and email in one inbox.

Drafts in your voice

Replies that sound like your hostel — warm and personal, not corporate.

Review intelligence

Google review tracking with draft responses for your review.

Guest goals

Answer Wi-Fi and breakfast instantly, collect arrival time and prepare thank-you and post-stay review messages — always with your review.

Privacy First

Guest data is encrypted and stored securely. We never share your guest information with third parties.

Tenant Isolation

Complete data isolation between organizations. Your data is yours alone, with enterprise-grade security.

Human Handoff

Guests can always request to speak with a staff member. Seamless handoff from AI to human when needed.

Get your focus back at reception

Book a 20-minute demo and see how it fits your day-to-day.

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